​​​​​​ Tickets Notice

The “CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES” shall be provided with the passenger ticket and baggage check used for interline international carriage as shown below

TICKET NOTICES

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the montreal convention, or its predecessor, the warsaw convention, including its amendments (the warsaw convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.

NOTICE of Liability Limitations

The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of EGYPTAIR for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:

  1. There are no financial limits in respect of death or bodily injury.
  2. In respect of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately EUR 1,200; US $1,800) per passenger in most cases.
  3. For damage occasioned by delay to your journey, 4,150 Special Drawing Rights (approximately EUR 5,000; US $7,500) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

  1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
  2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
  3. EGYPTAIR may also be liable for damage occasioned by delay.
Further information may be obtained from EGYPTAIR as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Baggage claims: Written notice to EGYPTAIR must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger. <

Notice of Contract Terms Incorporated by Reference

  1. Your contract of carriage with EGYPTAIR that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
  2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
  3. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
  4. The Conditions may include, but are not restricted to:
    • Conditions and limits on EGYPTAIR liability for the bodily injury or death of passengers.
    • Conditions and limits on EGYPTAIR liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
    • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
    • Application of EGYPTAIR Conditions and limits of liability to the acts of EGYPTAIR's agents, servants and representatives, including any person providing either equipment or services to EGYPTAIR.
    • Claims restrictions, including time limits by which passengers must file claims or bring actions against EGYPTAIR.
    • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and EGYPTAIR right to refuse carriage.
    • Rights of EGYPTAIR and limits on EGYPTAIR liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of EGYPTAIR to notify passengers of the identity of the operating carrier or substituted aircraft.
    • Rights of EGYPTAIR to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
  5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on EGYPTAIR is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at EGYPTAIR airport offices and EGYPTAIR sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
  6. If EGYPTAIR sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
You cannot travel if you do not have all required travel documents, such as passport and visa.
Governments may require from your carrier to provide information on or permit access to passenger data.
DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, EGYPTAIR must solicit volunteers before anyone is denied boarding involuntarily. Check with EGYPTAIR for the complete rules on payment of denied boarding compensation (DBC) and for information on EGYPTAIR boarding priorities.
BAGGAGE: Excess valuation may be declared on certain types of articles. EGYPTAIR may apply special rules for fragile, valuable, or perishable articles. Please recheck this with EGYPTAIR.
Checked Baggage: EGYPTAIR may permit a free checked baggage allowance, which is set by EGYPTAIR and may differ by class, and/or route. EGYPTAIR may apply extra charges for checked baggage in excess of their permitted allowance. Please recheck this with EGYPTAIR.

Cabin (Unchecked) Baggage: EGYPTAIR may permit a free cabin baggage allowance, which is set by EGYPTAIR and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please recheck this with EGYPTAIR. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).

SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier’s baggage liability to be at least US$3400.00 per passenger, or the amount currently mandated by Code Of Federal Regulations (14 CFR 254.5).
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CHECK-IN TIMES

The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. EGYPTAIR may refuse you carriage if you are late. Check-in times, as advised by EGYPTAIR, are the latest times at which passengers can be accepted for travel; boarding times, as advised by EGYPTAIR, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS)

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices.
For security reasons, other restrictions may apply. Please recheck this with EGYPTAIR.

Do not pack or carry onboard the items pictured below without checking with EGYPTAIR
Dangerous goods

DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS

Travelling with Lithium batteries​

IMPORTANT NOTICES

Passenger shall comply with government travel requirements; you are kindly requested to check all necessary travel documents before you travel: passport, visa and health certificate if required. Please note that in case of any violation to travel regulations, you will have to bear the consequences set by the countries' authorities, EGYPTAIR will not be liable. For more detailed information for travel regulation please ensure to contact one of EGYPTAIR offices or visit our website WWW.EGYPTAIR.COM
If you change your reservation, please contact your travel agent or EGYPTAIR office. Change reservation fees might be applied.
In case of no show, EGYPTAIR will regretfully be obliged to impose additional fees and your onward and/or return trip will be cancelled accordingly.
At the time of booking, it is important for you to leave your address, phone number and email address in both points of origin and destination where you can be reached during your stay, so that we may inform you promptly of possible irregularities.
Contact EGYPTAIR for more information www.egyptair.com

Customer rights under the EU No. 261/2004

Required by Regulation 261/2004 of the European Parliament and the Council of the European Union, concerning denied boarding, downgrading, flight cancellation, delays and (loss, damage or delay) of baggage.

Applicability:
This Regulation establishes, passenger’s rights when:
1) They are denied boarding against their will.
2) Flight is cancelled
3) Flight is delayed
4) Upgrading and downgrading
5) Loss ,damage or delay of baggage 
This shall be applied on condition that: 
1- Passengers departing from an airport located in the territory of a Member State (European union country ) to which the Treaty applies;
2- Passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating airline of the flight concerned is an EU carrier.
3- Have a confirmed reservation on the flight concerned.
4- Arrived on time for check-in as indicated on the ticket or, if no time is so indicated, not later than (45) minutes before the published departure time of the flight, Or have been transferred from the flight for which the passenger held a reservation to some other flight.
This Regulation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. However, it shall apply to passengers having tickets issued under a frequent flyer programme or other commercial programme by an air carrier or 
tour operator.
1-Denied boarding:
“Denied boarding” does not cover a situation where there are reasonable grounds for refusing to carry passengers on a flight, such as for reasons of health, safety or security, or inadequate travel documentation. However, the concept of ‘denied boarding’ relates not only to cases of overbooking but also to those where boarding is denied on other grounds, such as operational reasons.
When an Airline reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations
Volunteers shall be offered:
Benefits under conditions to be agreed between the passengers concerned and the Airline.
And the choice between Reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made , if the flight is no longer serving any purpose in relation to the passenger’s original travel 
plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity, OR re-routing, under comparable transport conditions, to their final destination at the earliest opportunity OR destination at a later date at the passenger's convenience, subject to availability of seats 
When, in the case where a town, city or region is served by several airports, an operating airline offers a passenger a flight to an airport alternative to that for which the booking was made, the operating airline shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, the operating Airline may then deny boarding to passengers against their will.
Non volunteers Passengers shall be offered free of charge:
a) Meals and refreshments in a reasonable relation to the waiting time;
b) Hotel accommodation in cases Where a stay of one or more nights becomes necessary.
c) Transport between the airport and place of accommodation (Hotel or other).
In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
And the choice between 
 Reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity OR re-routing, under comparable transport conditions, to their final destination at the earliest opportunity OR destination at a later date at the passenger's convenience, subject to availability of seats When, in the case where a town, city or region is served by several airports, an operating airline offers a passenger a flight to an airport alternative to that for which the booking was made, the operating airline shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.
And a compensation as follow:
1- All Flights Of 1500 Kilometers Or Less an amount of not less than EUR 250
2- All intra-community flights of more than 1500 kilometers and 3500 kilometers an amount of not less than EUR 400
3- Flights not falling under 1&2 an amount of not less than EUR 600

The Airline may reduce the compensation provided by fifty percent (50%) when :
-passengers are offered re-routing to their final destination on an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked.
a) By two hours, in respect of all flights of 1500 kilometers or less; or
b) By three hours, in respect of all intra-community carrier flights of more than 1500 kilometers 
and for all other flights between 1500 and 3500 kilometers; or
c) By four hours, in respect of all flights not falling under (a) or (b),

2-Cancellation:
 
2.1 Cancellation Assistance

1-In case of cancellation passengers concerned shall be offered assistance by the Airline as follows:
Passengers shall be offered the choice between:
Reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity, OR re-routing, under comparable transport conditions, to their final destination at the earliest opportunity. OR destination at a later date at the passenger's convenience, subject to availability of seats When, in the case where a town, city or region is served by several airports, an operating airline offers a passenger a flight to an airport alternative to that for which the booking was made, the operating airline shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.

Passengers shall be offered free of charge:
Meals and refreshments according to the waiting time; In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
As well as, in event of rerouting when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, passenger also shall be offered :
 Hotel accommodation in cases Where a stay of one or more nights becomes necessary Transport between the airport and place of accommodation (Hotel or other).

2.2 Cancellation Compensation 

In case of a flight cancellation, EGYPTAIR will offer to the concerned Passenger assistance and/or compensation as applicable according to its compensation policy, and as may be required by applicable law, except for the following cases where the Passenger shall not be entitled to compensation (unless otherwise required by applicable law): 

 1- The Passenger is informed of the cancellation at least two weeks (fourteen days) before the scheduled time of departure. 

2- The passenger is informed of the cancellation between two weeks and seven days before the scheduled time of departure and is offered re-routing, allowing the passenger to depart on his original departure time or no more than two hours before the scheduled time of departure and to reach his final destination not more than four hours after the scheduled time of arrival. 

 3- The passenger is informed of the cancellation less than seven days before the scheduled time of departure and is offered re-routing, allowing the passenger to depart no more than one hour before the scheduled time of departure and to reach his final destination not more than two hours after the scheduled time of arrival. 


Passengers have the right to a compensation by the Airline as follows :
1- All Flights Of 1500 Kilometers Or Less an amount of not less than EUR 250
2- All intra-community flights of more than 1500 kilometers and 3500 kilometers an amount of not less than EUR 400
3- Flights not falling under 1&2 an amount of not less than EUR 600

The Airline may reduce the compensation provided by fifty percent (50%) when :
Passengers are offered re-routing to their final destination on an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked 
a) By two hours, in respect of all flights of 1500 kilometers or less; or
b) By three hours, in respect of all intra-Community flights of more than 1 500 kilometers and for all other flights between 1500 and 3500 kilometers; or
c) By four hours, in respect of all flights not falling under (a) or (b),Passengers should be compensated according to the above mentioned table, unless:
They are informed of the cancellation at least two weeks before the scheduled time of departure; or They are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; orThey are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

Regarding Cancelations:
When passengers are informed of the cancellation, an explanation shall be given concerning possible alternative transport. 
An Airline shall not be obliged to pay compensation in accordance, if it can be proven that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. 
The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating Airline.

3-Delay:
When an operating airline reasonably expects a flight to be delayed beyond its scheduled time of departure:
For two hours or more in the case of flights of 1500 kilometers or less; or
For three hours or more in the case of all intra-Community flights of more than 1500 
kilometers and of all other flights between 1500 and 3500 kilometers; or For four hours or more in the case of all flights not falling under (a) or (b), Passengers shall be offered
Meals and refreshments according to the waiting time;
In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails.
When the reasonably expected time of departure is at least the day after the time of departure previously announced, Passengers shall be offered Hotel accommodation in cases:
Where a stay of one or more nights becomes necessary, or Where a stay additional to that intended by the passenger becomes necessary;
Transport between the airport and place of accommodation (hotel or other)
And
When the delay is at least five hours, passengers can choose 
Reimbursement within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- A return flight to the first point of departure, at the earliest opportunity;

4-Upgrading and Downgrading:
1. Where an Airline places a passenger in a class of service higher than that for which the ticket was purchased, the Airline shall not request any supplementary payment. 
2. Where an Airline places a passenger in a class of service lower than that for which the ticket was purchased, the Airline shall within seven days, of this Part, reimburse the passenger with the difference in the fares of both classes 
a) 30 % of the price of the ticket for all flights of 1500 kilometers or less, or
b) 50 % of the price of the ticket for all intra-Community flights of more than 1500 kilometers, except flights between the European territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 kilometers , or
c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseas departments.
3. The definition of downgrading (or upgrading) applies to the class of carriage for which the ticket was purchased and not to any advantages offered through a frequent flyer program or other commercial program provided by an air carrier or tour operator.

5-Baggage:
Airlines liability in the case of destruction, loss, damage or delay of baggage is limited to SDR 1,131 Special Drawing Rights “

*Reimbursement and compensation shall be paid in cash, electronic bank transfer, bank orders or bank cheques or, with the sign agreement of the passenger, in travel vouchers or other services.

Data Protection Notice

Your personal data will be processed in accordance with the applicable carrier’s privacy policy and, if your booking is made via a reservation system provider (GDS) with its privacy policy. These are available at http://www.iatatravelcenter.com/privacy or from the carrier or GDS directly. You should read this documentation, which applies to your booking and specifies, for example, how your personal data is collected, stored, used, disclosed and transferred.(Applicable for interline carriage)
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