We collect and process personal data about you when you book or use our services, websites and apps.
2.1 When you book a flight or become a passenger on one of our flights
EGYPTAIR stores your personal information if you provide it to us yourself, for example, during registration or during contractual transactions (e.g. booking a flight). This includes:
- Your name, your gender and your date of birth,
- your home address, email address and phone number;
- your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us
- Your booking and reservation details, including the locations of departure and arrival and the times of your travels.
Special notice regarding sensitive data:
Please note that if you submit information on meal preferences that may indicate your religious belief then this data is used to provide the according service to you, and such data will be used by us and stored in our system as part of your passenger data. We will also submit this data to our service providers.
Please note that if you submit health related information, such as information on your medical condition or the need of a wheelchair service, then such health-related data is used to provide the according service to you, and such data will be used by us and stored in our system as part of your passenger data. We will also submit this data to our service providers.
2.2 When you become a member of EGYPTAIR Plus, our frequent flyer programme
We store information about you for our EGYPTAIR Plus loyalty programme, such as:
- Your customer details, such as your Egyptair Plus customer number, user name, date of birth
- Your booking preferences
- Details on the trips you have taken, including the locations of departure and destinations
- Earned miles
- Awards and bonuses that you have used
2.3 When you use other services from EGYPTAIR
If you use other services from EGYPTAIR, we will usually collect information about you such as:
- Your name, your gender and your date of birth,
- your home address, email address and phone number,
- your payment and delivery details, including billing and delivery addresses and credit card details, where you make purchases from us,
- marketing preferences, including any consents you have given us,
- your usage of our services.
2.4 When you use our website and apps
We analyse traffic on our website in order to understand our customers' requirements and, based on these, to protect our website against attacks and to continually improve our site. For this reason we store the IP address of a visitor’s Internet Service Provider and further user-specific information such as the screen resolution and the used Operating System as standard. The IP address is not linked to a specific person.
Data from individual uses of our website is stored for error analysis. We use also use cookies to track visitor preferences and to improve the design of its websites accordingly.
2.4.1 Use of web analysis tools
EGYPTAIR carries out measurements on EGYPTAIR websites using the web analysis tool (Google analytics). Cookies are used for measurement and the access data is collected in an anonymised form so that no connection can be made to a user. In particular this is done by anonymising the IP address.
Only authorised persons have access to this data.
2.4.2 Use of attribution tools – cookies and fingerprinting
We use attribution tools for the purpose of marketing and improving our services. To that end, we use services and attribution tools from third party service providers such as:
- Google Adwords Remarketing
- DoubleClick Floodlights (Conversion)
- DoubleClick Floodlights (Remarketing)
- DoubleClick Search - Category ("Statistics")
These attribution tools are used to collect and store data about your use of this website and its sub-pages. This data can be used to create anonymous user profiles. For more privacy information and to manage your privacy preferences regarding Google and DoubleClick tools please go to
privacy.google.com .
Attribution tools use technologies such as Cookies, web beacons and fingerprinting:
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Cookies are small text files stored locally in the cache of the internet browser of the person visiting the site. You can learn more about cookies on the website allaboutcookies.org.
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Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included in our websites, apps, applications and newsletters and are usually used in combination with cookies to identify users and user behaviour. The above mentioned statements about cookies apply accordingly for web beacons; web beacons will in particular not be used in case you objected to the use of the relevant cookie.
- The
Fingerprinting technology stores environmental variables of your devices in a database, but does not store clear user-related data such as an IP address. Cookies and/or Fingerprinting make(s) it possible to recognise your device and identify you as a user.
The data collected using the attribution tools will create personal profiles, but will not be used to identify visitors by name.
You can object to the storage of your anonymous visitor data in the future via the following measures:
You can choose to opt out of this type of advertising permanently by going to
http://www.networkadvertising.org/choices For further information about how to refuse cookies, please refer to your browser ‘Help’ section or see
www.allaboutcookies.org.
- We might no longer know that you've opted out of online behavioral advertising, so the banners from our third-party advertisers will reappear when you visit other selected websites.
- We might no longer automatically recognize that you have agreed to our cookies policy and website terms and conditions and will ask for confirmation of this along with your language and country preferences.
2.4.3 Social media integration
At various places on our websites and mobile applications we have implemented social network/ social media features. These include:
- Links to EGYPTAIR websites in social networks
- “Like” or “Share” buttons
- Embedded content, such as videos
Such embedded content may be used by the providers of the above features to identify you, the source of a visit, and how you use the websites of EGYPTAIR. This may, depending on the circumstances, occur during your visit to our websites.
When you use the recommendation functions, this communicates the URL of the respective EGYPTAIR website to the social network you have picked. A number of networks then immediately supplement the link with an excerpt of the content provided by EGYPTAIR. With most social networks, you are asked for confirmation before this is saved or forwarded.
Please note that the obligation to comply with applicable data protection law rests primarily on these providers, and EGYPTAIR has only limited knowledge or influence on how social networks deal with the information they collect through their services. For more information on how these providers process personal data and your rights and options in this regard, we refer to the privacy notices of these organisations.
2.5 Why do we collect and use your personal data?
We collect and use your data primarily to enable you to book and purchase tickets and for us to provide specific services. We also use your data for the general commercial purposes of EGYPTAIR, which include market research and marketing, compliance, fraud prevention and strengthening customer satisfaction and loyalty.
The legal basis for EGYPTAIR processing your personal data is the performance of our contracts with you (Article 6 (1) (b) GDPR), compliance with applicable law (Article 6 (1) (c) GDPR) and our legitimate interests (Article 6 (1) (f) GDPR). Our legitimate interests include ensuring the safety of our flights, services and websites; to share data within the EGYPTAIR group when separate legal entities of this group cooperate; and to prevent fraud and other harm to us and third parties.
We explain the purposes of our data processing in more detail below.
2.5.1 When you make a booking and when you are a passenger:
We use your personal data:
- for you to book and purchase tickets and reservation and for us to provide the according services, including EGYPTAIR Plus if you have registered as a member.
- for the purpose of market research, creating customer loyalty, for marketing our products and services to you.
- for handling customer requests and complaints.
- for compliance with legal obligations, inter alia in relation to mandatory immigration processes in conjunction with Egypt´s or foreign public authorities, to ensure flight safety and security and to combat fraud.
2.5.2 When you use our website and apps:
We process your data to make our website and apps available to you, including the creation of your user account, providing you a subscription to newsletters and provide you with a seamless usage experience on our websites and apps.
We use mobile analytics tools to better understand the functionality of our mobile applications. These tools may record information about your usage, including how often you use the application, the events that occur within the application, and where the application was downloaded from.
2.6 Who might we share your personal data with?
Depending on your use of services and the type of personal data, we will share your data within the EGYPTAIR group and with third-party service providers.
2.6.1 Recipients
The recipients of your personal data may include, depending on the circumstances:
- Other airlines when you travel on itineraries that require multiple flights on multiple airlines (“interlining”), or when you book a codeshare flight in which two or more member airlines share the same flight.
- Reservation system providers (sometimes known as a Global Distribution System or GDS) who facilitate the transmission of booking information from your travel agent to the carrier.
- Ground handling service providers, who assist us in performing our services to you, and who may perform services on our behalf. Such services include, inter alia, baggage handling, check-in and boarding assistance and special needs assistance at the airports.
- Other providers with whom we cooperate to deliver our services, such as accredited travel agents, transportation companies, car rental companies, hotels or credit card providers.
- Immigration and security authorities of the EU and of your destination country, who require us to submit personal data for the purpose of immigration and security background checks, in line with the applicable law of the respective country. Usually, such legal regulations involve the transmission of data on the identity and on the travel documents (passport, visa) of the passengers and crew on board of the aircraft.
Please note that all data you provide during a booking may be subject to transmission. For more details, complaints or data information please feel free to contact us on telephone number 1717 (at local rates within Egypt).
The International Air Travel Organisation IATA is providing General Data Protection and Privacy Information, including links to the Data Protection Notices of other airlines and reservations systems providers. You can find this information under
https://www.iatatravelcentre.com/privacy.htm.
2.6.2 Data transfer outside of the EU
Some of the recipients of your personal data will be located outside the European Union and have access to all or some of the personal data collected by EGYPTAIR (name, passport number, trip details, etc.).
In case of such a transfer EGYPTAIR will, depending on the circumstances, transmit this data only to perform a contract with you or a contract that is beneficial to you, to comply with specific legal requirements, or on the basis of data protection safeguards such as the “standard data protection clauses” provided by the EU.